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Innovative Leadership Strategy Improves Care at Texas Health Huguley Hospital

(from left) Texas Health Huguley Hospital President and CEO Ken Finch, Dr. Steve Hamilton, Emergency Room Director Sterling Warren, RN, MS, CEN

Texas Health Huguley Hospital Fort Worth South has implemented an innovative patient care leadership strategy that is improving clinical quality and patient satisfaction.  Each of six patient care units has an interdisciplinary leadership team consisting of a physician champion, a hospital administrator and a nurse leader. 

These triad leadership councils meet routinely with patients and the hospital staff to focus on clinical, service, safety and efficiency outcomes.  Combining the expertise of a nurse, administrator and a physician provides varied perspectives on establishing and improving processes to best meet the customers’ needs.

“Each of the six triad leadership councils can concentrate on the unique needs of patient care on that unit.  For example, prompt and effective pain control is a primary goal on our orthopedic unit, but another unit may find its priority is training the staff on new technology,” said Renita Crowdis, RN, director of medical-surgical services at Texas Health Huguley Hospital.

The triad councils also demonstrate the importance of clinical collaboration, engage all members of the patient care team, and enhance communication between physicians, caregivers and executives.

“The triad of an executive, nurse leader and physician who collectively monitor patient care and safety firsthand is a powerful tool as we strive to continually create a better experience for our patients.  Because of their experience and influence, any concerns or issues with a patient’s care can be assessed and improved swiftly,” said Tammy Collier, RN, FACHE, Vice President of Patient Care Services.