Our Financial Counselor may contact you during your hospital stay to discuss financial arrangements for payment of your bill. Please understand we do so only because it is better to talk face-to face rather than by phone after you have been discharged. Specific concerns for you could involve not having insurance coverage, payment of non-covered charges or self pay balances.
If you are concerned about your ability to pay, or wish to discuss available sources of assistance before leaving the hospital our financial counselor can assist you at 817-568-5360.
Should any questions arise about your hospital bill, or billing procedure or credit policy, feel free to call Customer Service at 817-551-2739. The Customer Service office hours are Monday through Thursday 9:00 a.m. to 4:00 p.m. and Friday 9:00 a.m. to 3:00 p.m. For your convenience Customer Service may be contacted via e-mail at THHCustomerService@AdventHealth.com.
For your convenience, we accept the following forms of payment. It is your responsibility to make arrangements for payment.
- Checks (personal or traveler's)
Hospitals and doctors charge separately. Your account with us consists of charges for your room, meals, the use of equipment, supplies and services provided by the hospital's staff.
As a patient you may receive bills from independent physicians, clinics or group practices for physician services provided during your treatment/stay at the hospital. Some examples include Anesthesiologists, Radiologists, or Emergency Physicians. These physicians are not employees or agents of the hospital.